Discover how our PAMMS Market Insight Tool (MIT) helped London through the height of the pandemic and how this intelligence will continue to play a valuable role.
HAS Technology’s PAMMS (Provider Assessment and Market Management Solution) suite of solutions are proven to increase market intelligence / understanding, care quality and service sustainability in today’s fragile market. Developed with Directors of Adult Social Services, the flexibility and responsiveness of the technology meant it was ideal when the pandemic hit.
Back in February 2019, LondonADASS embarked on a ground-breaking project utilising the PAMMS Market Insight Tool. Over a 3 year period they aimed to collect information from bed based, home care and supported living Providers across all 32 boroughs and the City of London. This was to inform practice in relation to quality, risks, benchmarking, spend and market profiling.
This gave them a valuable head start when it was clear we were heading into crisis. Before the country had even gone into Lockdown LondonADASS worked with the HAS Technology team to quickly repurpose the technology to enable them to digitise collection and collation of health and social care data to help manage risks on a daily basis across all care settings.
The project was accelerated so in a few short weeks they were receiving a powerful suite of reports which facilitated collaboration between Boroughs and a wide range of stakeholders – ensuring pressure points were fully understood and PPE was reaching those in most urgent need.
Below we explain how our Market Insight Tool (MIT) helped London through the height of the pandemic and how this intelligence will continue to play a valuable role.
2 critical weeks in March that made a difference
The Capital started to feel the effects of the pandemic before other parts of the UK. By mid-March, ADASSLondon had started to roll out daily data collection from all Providers. This started out covering PPE supplies, staffing levels / Covid cases, residents / service user Covid cases and capacity. A lead officer was identified as a single point of contact to coordinate the local response and ensure the management of relationships with Providers in localities.
A range of SITREP reports were developed just days after the data collection started to provide regional and local insight and were mechanised by having twice daily calls at the height of the pandemic, providing support and guidance at a time of constant change.
Directors and Commissioners had the ability to make informed decisions about services and adapt their data collection, alongside stakeholders. The collaborative nature of the work allowed oversight of out of borough placements, and critically allowed the London Fire Brigade to deliver PPE to those most in need.
The London School of Economics have also utilised the data for modelling, producing daily ‘Market Intelligence Reports’, alongside key themed workshops within the region and creating alerts of any emerging risks – a testament to the power of this data.
Support for the capital's Providers
Ensuring the project supported Providers was vital, so a single point of London-wide Provider information was established including a provider portal. As Providers logged their daily Covid-19 responses, the portal provided useful pieces of information relating to training initiatives, funding opportunities, testing and other support and guidance.
MIT allowed Councils to be proactive in their support of Providers, highlighting very quickly where interventions were necessary. It informed their Provider support and resilience planning, allowing the identification of pressure points from a very early stage and helping to alleviate these.
As the crisis altered on a daily basis, so did Provider support plans, PPE requirements and testing requirements. The questions being asked through MIT were refined several times to ensure Councils were empowered with the right actionable data at the right time to give targeted support to Providers.
Data to make a difference
The MIT data has been used to develop models identifying care home and local characteristics correlated with the spread of COVID-19, associated mortality, impact on care capacity and supply sustainability, access to PPE and care staff availability. These models have informed the targeting of support to care providers.
This evidence and analysis has underpinned London-wide strategic and operational decisions and meant key issues were escalated to the highest level as early as possible. MIT reports provide the ability to drill down and interrogate the data when required, allowing Councils to manage by exception. Starting their data collection so early meant that LondonADASS had unrivalled longitudinal data which Councils found extremely beneficial.
Intelligence to future proof social care services
With Councils returning their focus to statutory responsibilities, keeping a tight grip on risks, pressure points and capacity is going to be vital – and data is key to delivering this.
To support London ADASS as they transition to the ‘new normal’, HAS Technology will continue to capture quality standards across the capital, whilst also ensuring Covid-19 data is monitored to support providers (and the wider adult care social sector), in managing potential future outbreaks. Market insight will also provide financial sustainability, spend and placement data and quality and contract management indicators to give a broader picture at a time of increased challenges.
Whilst a national overview of data is required, the power of local market insight that provides data on a regional, sub-regional and local level, across regulated and non-regulated providers, should not be underestimated. Many London Boroughs have indicated the long-term value MIT will bring for ongoing risk management, understanding provider sustainability and keeping a grip on market capacity.
Download our PAMMS white paper: "Harnessing the power of social care data"