HAS Technology's latest blog looks at technology’s part in prevention, care delivery and market insight as we come out of isolation and care services begin to resume and establish their ‘new normal’.
The social care sector has talked of a digital revolution for some time, and the momentum was gathering pace as the benefits of technology were being seen and proven. And then a pandemic we could not have predicted took the whole world by surprise, throwing us into isolation and a ‘new way of working’.
Now, more than ever, technology is being recognised as vital to the industry and many providers of care have implemented technology to ensure they have been able to deliver quality of care during these uncertain times.
We ourselves have been part of this process, adapting our services and solutions to ensure our customers’ needs are met and that vulnerable people are able to receive the care they deserve.
Technology post pandemic
There is so much unknown, and we all eagerly await daily news of data and evidence of the curve of COVID-19 and if and when restrictions are able to be lifted. For the care sector, there are so many questions. When will normal NHS services resume? How do we reach those in the community who require support? What are the risks to my care workers as they start to visit new service users and increase their care visits?
It’s likely that the vulnerable and shielded will have to remain precautious for many months, so care providers will be challenged with how they reach out to those in need, as well as individuals who are new to requiring care and support.
To ensure the safety of these individuals, remote communication will continue to play a part by providing a way to deliver an integrated and up to date care package, without the more traditional needs of handovers and paperwork.
Prevention technology will also provide opportunities for those that perhaps do not need regular care visits but still require monitoring. Wearable technology for example, allows remote monitoring, with health markers being measured from a person’s own home, and delivered to a range of care professionals. It can send urgent alerts to a circle of support if and when there is a sudden decrease in activity or change in data trends.
Our award-winning ARMED prevention solution was quickly transformed so it could be deployed remotely allowing monitoring to be set up even whilst people are shielding.
Commissioning services have long been working towards a more integrated approach and an emphasis has been placed on technology transforming social care services and enabling care and health integration. Going forward, the role of technology can only support this goal as well as helping to deliver cost efficiencies and mitigating risks.
As restrictions ease, it’s likely that the health and social care sector will see new pressures as they find a way to cope with the backlog of non-urgent referrals, coupled with care providers that have struggled to stay afloat during the crisis.
This is where data collection will ensure market insight intelligence and enable local authorities and commissioners to collect data across many care services, including staffing levels, patient details, hospital admissions and capacity statistics.
Our PAMMS Market Insight tool has already proved beneficial to London ADASS as they adapted their data collection during COVID-19 to provide vital daily intelligence at a time of crisis. This has opened Directors and Commissioners’ eyes to the value of regular market insight for making informed decision about services.
Technology joining the dots
There has been a need for TEC services (technology enabled care organisations) to adapt their technology to enable delivery of services into the community, without placing risk on the vulnerable.
Laing Buisson’s recent virtual conference reported that 48% of delegates said more use of technology will be the thing that will most impact home care providers after the pandemic, with 30% believing there will be more local authority funding, 12% better commissioning and 10% easier staffing with more availability and appeal for the sector.
One thing is for certain, those that had adopted technology pre COVID have been able to be more resilient during the pandemic.
Technology has the power to integrate. It can join the dots between local government, the NHS, private and third sector care providers, national care inspectorates, as well as the service user and their family.
It has many functions, providing a wealth of solutions from prevention, market management, care delivery and integration, as well as the ability to be used across a wide range of care settings including disability services, children’s services, residential and day care services, and community healthcare.
And perhaps most of all beneficial at this time, is that it is adaptable. Our innovation teams are continually looking at trends and solutions to issues in the sector, as well as reacting on customer feedback to improve and adapt technology that is already being utilised.
It is this adaptability that will put technology at the forefront of delivery of care as we all come out of this pandemic together.
To find out more about HAS Technology’s range of solutions to support prevention, care delivery and market insight visit https://www.hastechnology.com/overview-brochure