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Customer Zone

Using care delivery data intelligently

Having actionable insight at your fingertips has long been acknowledged as a valuable management tool for evidence-based decision making. Now, more and more Local Authorities and Care Providers are recognising the value of the data they collect about care delivery...

Having actionable insight at your fingertips has long been acknowledged as a valuable management tool for evidence-based decision making.

Now, more and more Local Authorities and Care Providers are recognising the value of the data they collect about care delivery and how this can be used for everything from plotting Service User journeys to performance data for contract management.

Norfolk-based Independence Matters provide support services for adults in the home and the community. They use a wide range of technology solutions from CM and have revolutionised their reporting with the business intelligence tool, CMBI.    

Operations Director, Carolyn Graham, says “CMBI means we are much more informed and our decision making is based on accurate, up-to-date information.”

Business Analyst Joanne Pilbrow has been impressed by the amount of administration resource saved, with time spent producing reports down from 40 hours a week to 1-2 hours a month.

She’s also been reassured by the heritage of CM’s business intelligence team “Their experience in the care sector gives me the confidence that they understand the task I’m asking and the output I need.”    

Watch the case study video to learn more.