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‘Not being technically-minded’ no barrier to getting great results from CM care management software

You don’t have to be ‘technically-minded’ to successfully implement CM technology, according to the project lead at Bridgend Council.

You don’t have to be ‘technically-minded’ to successfully implement CM technology, according to the project lead at Bridgend Council.

Bridgend’s team of 12 coordinators (including four out of hours) provide short-term, long-term, reablement and dementia care service and now all use CM’s technology to schedule visits, including the Maxcare optimisation module, to ensure the best use of the workforce.

Having started to adopt the technology in 2019 to replace previous systems which didn’t provide any real-time information, the service now has a transparent view of what’s happening in the community and their care workers have up-to-date information at their fingertips.

Care Coordinator Maxine Parker describes herself as a more mature worker who isn’t very technically-minded. Like most people she wasn’t keen on change, but said that now she’s got to grips with the system she loves it and would recommend it to anyone.

Maxine said: “The real-time information is amazing. You can see where your care workers are which is really reassuring in terms of lone working.

“The CM scheduling solution is less labour intensive than our previous system so visits can be scheduled really quickly. When I allocate an individual to the desired team, the system automatically schedules all their visits – if the team can’t cover any of the visits this is clearly flagged allowing me to take action.

“You can easily see if workers have any spare capacity and use it up which we couldn’t do with our old system. We used to have to guess travel time but now we have accurate data so it can be taken into account with the scheduling.

“Understandably absence levels have been higher over the last year and the system makes it easy to move things around and cover visits. As all the information is in one place it makes things more efficient.”

While others may also be hesitant about taking the plunge with technology, Maxine’s advice is just to “go for it”.

To find out more about how Bridgend Council’s care service is using CM and the benefits it has brought them, read our latest success story here: https://www.hastechnology.com/success-stories/bridgend-council