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CM2000 help Carelink Homecare Services automate scheduling and evidence service delivery

Carelink Homecare Services are a long established provider of high quality homecare in North Wales. In 2016 they decided it was time to embrace the latest technology to drive efficiency and quality.

Carelink Homecare Services are a long established provider of high quality homecare in North Wales. In 2016 they decided it was time to embrace the latest technology to drive efficiency and quality. 

About the same time CSSIW (Care and Social Services Inspectorate Wales) published a ‘National review of domiciliary care in Wales’. This comprehensive report highlighted the need for effective rostering to ensure the right staff, with the right skills, arrive at the right time to provide the care and support people need. It also underlined the role service delivery information plays in quality assurance, suggesting that Providers ‘need to know how many calls were late or missed’. 

As Carelink continued to grow they felt they needed to move away from manual processes for rostering visits and wanted to reap the quality benefits of real-time service delivery information.   

Responsible Individual and Anglesey Manager, Linda Forrest Owen said: “We looked at what was available on the market and chose CM2000 because we thought they had a good reputation and we found CallConfirmLive! scheduling and monitoring easy to use.”  

Carelink are delighted with the system. Linda said: “CallConfirmLive! provides reassurance that everyone has received their service as agreed and provides a perfect safety net for lone workers, especially in isolated areas late at night.” Carelink have worked with CM2000 to produce a case study which they hope will help other Providers considering how technology can support their homecare business.   

CM2000’s Manager for Wales, Maria Booth, said: “It can be a big step for Providers to implement scheduling and monitoring but the Carelink case study shows that the technology is already delivering great results for them. If you are scheduling your visits on paper or spreadsheets, our system can transform the way you do things. We can also empower you with real-time information about the care being provided in the community, minimising the risk of visits being missed.”

To request a copy of the case study in English or Welsh please contact Maria on 0121 308 3010 or email maria.booth@cm2000.co.uk.