The benefits of care management solutions to support care delivery are well known and COVID-19 challenges have shown just how vital our CM solutions are for helping customers to maintain their services.
How care management technology can help service delivery: Having information available digitally, and accessible to multiple team members working in different locations, makes working from home easier for those responsible for organising care. With many Care Workers already used to receiving schedules and recording information on their mobile phones, increased changes to visits can be easily accommodated. Service User and Care Worker information is held electronically, so identifying those who may have come into contact with COVID-19 due to care visits is also possible.
Crucially CM care management also allows Councils and Providers to have real-time information about what is happening in the community allowing them to rapidly adapt as circumstances change and still deliver person-centred care.
Gateshead Council’s In-house team said: "During the pandemic the communication benefits of CM monitoring and scheduling have been even more valuable. I’m so pleased we had it in place to help us through these challenging times and weren’t reliant on manual systems".
Carmarthenshire’s Department for Communities said "Since introducing the technology we have been empowered with information to improve the efficiency and person-centred focus of our service, and we are proud of the difference this is making, even during the most difficult of times.”
Implementing software quickly and remotely during the pandemic: Blackburn with Darwen Council’s In-house service were due to implement CM’s scheduling and mobile monitoring solutions when the country went into lockdown. Having made the decision to adopt the technology they were keen to proceed so implementation, training and project management were adapted to suit the new circumstances. This was achieved over a 4 week period allowing the Council to rapidly benefit from real-time rotas and service performance data.
For more information on how our CM care delivery solutions can help:
VIDEO CASE STUDY: Filmed before COVID-19, discover how CM care delivery software helped Gateshead Council remove paper-bases rotas, improve communication and increase efficiencies within their teams. Watch here.
Since the pandemic they've sent us an update: "The whole service has been working from home so having the CM system to work remotely has been a huge benefit. We have been able to carry on ‘business as normal’ during the pandemic.” Gateshead Council